Due to lack of online order, we have chosen to temporarily close our website and suspend online ordering. However, our Whatsapp and email accounts are still operating normally to serve our customers. Please feel free to contact us for any assistance. Thank you for your understanding and hope to see you again when we reopen.

Terms and Conditions

This page states the Terms and Conditions under which you use simcartonline.com. Please note that any use of this website means that you agree to the following Terms and Conditions.

The Website Owner ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

SIM CART is a trading name of Reune Limited, a company registered in Hong Kong. Our registered address is Unit 2302, 23/F New World Tower 1, 18 Queen's Rd, Central, Hong Kong. If you have any comments about SIM CART, you can email us at [email protected]

We may modify the Terms and Conditions from time to time. Please read the Terms and Conditions and check back often. If you do not agree to any change to the Terms and Conditions then you must stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Terms and Conditions includes:

Orders and order acceptance

This website is transacts in the following currencies, dependent on the shipping country:

  • HKD(For Hong Kong Store)
  • USD(For International Store)

All agreements of your offer to purchase goods are entirely subject to their availability. Our acknowledgement of order acceptance via e-mail or web is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and alternative or a full refund offered. If we are only able to fulfill part of your order, payment will be taken for your whole order, then on dispatch a full refund for the unavailable goods will be made.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SIM CART will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of SIM CART.

These Terms and Conditions along with our Invoice and Privacy Policy Constitute the agreement between you and us relating to the provision of goods you have offered to purchase. These conditions supersede all other proposals both aural and written.

We reserve the right not to accept your order for any reason at anytime at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. We will inform you immediately when we discover an error in the pricing of a product in your order. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.

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We currently accept the following form of payment:

  • Online Payment:

    We accept Visa (Debit and Credit), MasterCard, American Express, Discover & PayPal for online payment. The payment for your full order offer will be taken immediately and the total amount you pay is the same regardless of the payment method. All payments are handled by Paypal with their secure checkout system. None of your Credit/Debit card information is stored anywhere on our site. When checkout, you will be directed to the PayPal site to complete the payment. Once this transaction is complete, you will then return to SIM CART. At SIM CART, we use the latest Secure Socket Layer (SSL) encryption technology to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.

    Security checks are also made on all transactions, to ensure the authenticity of each payment.

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Delivery and Insurance

We only dispatch items at our office hours. Orders that are not being dispatched will have to wait until next business day.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Delivery times stated on the website are in no way a guarantee and are based on approximations. SIM CART is not responsible for any delays caused by destination customs clearance processes.

For orders placed online we do provide the option to ship to an address different to the billing address. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

SIM CART insures the purchase that ship with tracking service. All shipments are mail with tracking service. Shipment may require sign for delivery.

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Returns Policy

We are not providing any return or exchange policy if you are not satisfying with our products.

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You will need to register to use some of the services or features of this site. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify SIM CART immediately of any breach of security or unauthorized use of your account.

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Information on the Website

SIM CART tries to ensure that the information on this site is accurate and complete. We does not promise that content contained on the website is accurate or error-free. We does not promise that the functional aspects of the Site will be error free. We does not promise that the server that makes this website available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of any third parties with whom we are associated are their own and do not necessarily reflect the views of SIM CART and we accept no responsibility for any such views expressed in any media.

You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

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Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you, such as comment boards or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you.

You agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

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Intellectual Property Rights

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

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External Links

Our online services contain hyperlinks to websites that are owned and operated by other organizations. These websites have their own privacy policies. They control how your personal information is used when you give it to these other organizations. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organizations.

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Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

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The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

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Entire Agreement

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

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Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

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No Waiver

If you violate the Terms and Conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms and Conditions.

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Governing Law

The Terms and conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant Hong Kong law and the relevant courts of Hong Kong will have exclusive jurisdiction.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any other jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

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Last Updated: 6 May 2019